Frequently Asked Questions

KARELY provides professionally trained and verified caregivers for children aged 6 months to 5 years, delivering reliable in-home childcare and child-related support. Every caregiver undergoes rigorous ID verification, comprehensive training, and an in-person screening to ensure the highest standards of safety and care. 

 Based on your location, your child's age, language preference, and preferred schedule, KARELY handpicks caregiver profiles that best match your family's needs. We arrange a trial session before confirming the service, giving you the confidence to choose the caregiver who is the right fit for your child. 

 Yes. Subject to availability, we will do our best to assign your preferred caregiver. 

No. KARELY specializes in scheduled in-home childcare services with 8-hour and 10-hour shifts. At present, we do not offer live-in caregivers or househelp services. 

KARELY follows a structured scheduling system that ensures caregivers receive adequate weekly rest. This supports their physical and mental well-being, enabling them to consistently deliver safe, attentive, and high-quality childcare. 

 Your child's safety is our highest priority. In the event of an emergency, KARELY caregivers follow the parents' instructions while responding promptly and appropriately. Every caregiver is certified in Pediatric First Aid and is trained to handle a variety of emergency situations with professionalism and composure. 

Advance payment allows KARELY to confirm your caregiver's availability, schedule the service efficiently, and ensure seamless, uninterrupted childcare for your family. 

Unlike traditional agencies, KARELY follows a structured, quality-driven approach to childcare:

• Professionally trains every caregiver before deployment. 
• Conducts thorough ID verification and in-person screening. 
• Continuously monitors service quality and caregiver performance. 
• Collects regular customer feedback to maintain high standards. 
• Provides ongoing training, support, and skill enhancement. 
• Focuses on building long-term careers for caregivers, not just temporary placements. 

This comprehensive approach ensures a safer, more reliable, and consistently high-quality childcare experience for every family.